Signed in as:
filler@godaddy.com
Privacy Policy:
This privacy policy sets out how Dietitian with a Difference uses and protects any personal information that you provide us. Dietitian with a Difference is committed to ensuring that your privacy is protected. We aim at all times to comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This policy applies to all of our dealings with you including when you interact with our website www.dietitianwithadifference.co.uk. Our site is hosted by Go Daddy.
This privacy policy is effective from 31.10.21 and is regularly reviewed and updated.
Information about us
Our nominated data protection contact is Emma Shafqat who can be contacted at emma@dietitianwithadifference.co.uk
Please note:
By giving your consent you are accepting and consenting to the practices described in this policy. You may withdraw your consent at any time. An explanation of your rights is set out below.
If you are not satisfied with any action taken by us or response given, you have the right to complain to the Information Commissioner at:www.ico.gov.uk, or help line telephone number: 0303 1231113.
Should we ask you to provide Personal Data (as defined below), you can be assured that it will only be used in accordance with this privacy policy.
Definitions
In this policy the following terms shall have the following meanings:
Cookie: a small file placed on your computer or device by our website when you visit certain parts of it or use certain features.
Cookie Law: means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Data Subject: a natural identifiable person.
Personal Data: has the meaning set out in the Data Protection Legislation, being as at the data of this policy, any data which identifies a natural person (by way of example, name, address, phone number and so on).
What this policy also covers
This policy also explains:
● What personally identifiable information of yours is collected:
- on our website, when you interact with it;
- when you download from our website;
- when you interact with our website advertising and applications on third party websites and services.
● What organisation is collecting the information;
● How the information is used;
● With whom the information may be shared;
● What choices are available to you regarding collection, use and distribution of the information;
● What kind of security procedures are in place to protect the loss, misuse or alteration of information under our control;
● How you can correct any inaccuracies in the information; and
● How you can request the Personal Data we process and store to be removed.
What we collect: We may collect the following information:
· Full name, occupation, gender and marital status;
· Contact information and personal details – home address, email, contact telephone numbers, details of GP and other medical professionals;
· Current and past medical history, current medications, body measurements and lifestyle information provided by the client;
· If you access our website, technical information including internet protocol (IP) address used to connect your computer to the internet, your log in information, browser type and version time zone setting, browser plug in types and versions, operating system and platform.
What we do with the information we gather:
We will use the data collected about you in the following ways:
· to provide services to you;
· to deal with your enquiry if you complete our contact form;
· to assess and understand your requirements;
· Professional clinical record keeping of client information;
Where and how we store your personal data
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate technical, organisational and security measures to safeguard and secure the information we collect.
· As referred to above, our website is hosted by Go Daddy [1] No data is stored[2] on our website.
· We keep all paper records containing your Personal Data in locked cabinets and only allow access to those who need to access the Personal Data.
· Our laptops are password protected
· Documents are password protected;
· We use an electronic GDPR compliant system for storing electronic records [Halaxy Customer Management system]
Records made by Dietitian with a Difference relating to the care of a client, will be stored for eight years (in line with British Dietetic Association Guidance for Record and Record Keeping). We may also be under an obligation to store your Personal Data for longer in accordance with our professional indemnity insurers requirements.
Your rights
As a Data Subject under the Data Protection legislation referred to above, you have the following rights:
· We will not share your information with third party marketing agencies without your consent, nor will we contact you for marketing purposes unless you give your consent. If you consent to us contacting you for marketing purposes at any stage, you can change your mind at any time by exercising your right to ask us not to contact you by e mailing us at: [enter details]
· Our website may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.
· You have the right to ask us to supply to you the information we hold, this is known as a data subject access request. For further details please contact us on emma@dietitianwithadifference.co.uk
· You have the right to ask us to rectify the data we hold if it contains inaccuracies or is incomplete. To discuss this please contact us on: emma@dietitianwithadifference.co.uk
· You have the right to ask us to erase the Personal Data we hold if: (i) it is no longer necessary for us to hold the data; (ii) you wish to withdraw your consent to us holding the data; (iii) you object to us holding or processing the data; (iv) you believe that we have processed the data unlawfully; or (v) the data needs to be erased for us to comply with a particular legal obligation. To make a request please contact us on: emma@dietitianwithadifference.co.uk
Disclosure of your information
You agree that we have the right to share your Personal Data with:
· relevant health professionals (only when consent is given by the client).
· In exceptional circumstances information about a client may be disclosed without consent if it is in the public interest to do so. This might be in circumstances where disclosing the information is necessary to prevent a serious crime or serious harm to other people.
· To a prospective buyer or seller if we sell or buy any business, shares or assets.
· If we are under a duty to disclose or share your Personal Data to comply with any legal obligation, or to enforce or apply our terms of business or terms of use, and other agreements; or to protect the rights, property, or safety of our business, our clients, or others.
Cookies
All Cookies used by our business are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie on our website in accordance with [Go Daddy Website Host’s Cookie policy]:
· Strictly Necessary Cookies - a Cookie falls into this category if it is essential to the operation of our website, supporting functions such as logging in.
· Analytics and Flash Cookies - it is important for us to understand how you use our website. For example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information and helps us to improve our website.
· Functionality Cookies - enable us to provide additional functions to you.
· Persistent Cookies - any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our website.
· Session Cookies - any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit our website. To delete these cookies you will need to clear your browser history.
Before Cookies are placed on your computer or device you will be shown a cookie compliance statement, requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide you with the best possible experiences and services to you. You may wish to deny consent to the placing of the Cookies at which point we request you cease using our website.
External Web Services and Links
We may use external web services on our website, mostly to display content within our web pages. We cannot prevent these third-party sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads and so on.
Suppliers and Other Service Providers
From time to time we use third party suppliers and service providers to facilitate our services. We may use social media (e.g. Facebook, Twitter and Instagram) and other third party services including Halaxy (an online record keeping website), subject to their terms of use.
TERMS AND CONDITIONS
Please read all these terms and conditions. These are the terms and conditions on which we supply our services to you. Please read them carefully. They apply to the exclusion of all other terms and conditions. Your attention is specifically drawn to the limitation of liability clause at 4 which limits our liability to you. If you have any questions, you can email us at emma@dietitianwithadifference.co.uk
Definitions:
• References to “We”, ‘’Us’’ or “Our” shall be references to Dietitian with a Difference
• References to “You”, “Your”, ‘’Client’’ or “Service User” shall be references to the service user or client.
• References to “Terms” and “Agreement” mean the terms and conditions herein.
• References to “Appointments’’ or ‘’Bookings’’ means scheduled and confirmed appointments between Dietitian with a Difference and the service user or client. • References to ‘’services’’ means the professional services provided and delivered by Dietitian with a Difference more particularly set out in the Booking Confirmation email and/or as agreed with you from time to time.
1. Services - Our agreement with you includes these terms and conditions our Booking Confirmation email, which together constitute our agreement with you (Contract).
- Where you are receiving the Services as a ‘benefit’ under a healthcare insurance scheme provided or administered by a health insurance company, your right to use the Services shall also be subject and in accordance with the rules of that scheme. These terms and conditions shall prevail in the event of any inconsistencies between these terms and conditions and any policy of insurance you may have.
- Should you be accessing the Services via any ‘free’ or unpaid or reduced services fee promotion, the terms in these terms and conditions still apply.
- These terms apply irrespective of how the services are delivered (i.e., face to-face appointments and remote Telemedicine appointments conducted via online video clinics or by telephone).
- Our contract with you will only come into existence when we send a Booking Confirmation email. A request for services via email, the ‘contact us’ form on our website or via telephone, does not mean the appointment is accepted or confirmed.
- You are responsible and must ensure the booking or appointment details are complete and accurate. If you think there is a mistake or changes are required, you must contact us immediately and we will try and accommodate your changes where we can. - All Services are subject to availability, and we reserve the right to change the range of services we may offer from time to time. If we any change any services, we will give you reasonable notice and you may have the right to cancel your contract with us if the changes are significant.
- We may make changes to our Services or the way in which we deliver our services. Such changes might include changes to your appointment time, changes to the nature and scope of services to be provided or changes as to how the Services are delivered to you. We will notify you of any changes which may affect you, by giving you reasonable prior written notice.
- Dietitian with a Difference reserves the right to refuse to treat you, refuse a booking request or refuse to offer a particular service.
- In certain circumstances Dietitian with a Difference may decide we can no longer offer services to you. We reserve the right to decline further services or subsequent appointments. If such a decision is taken by us, we will refund any payments received for services not yet provided by us. Any services already provided, will not be refunded. - Other changes to our Contract with you. If we want to make other changes to the Contract, we will give you reasonable notice in writing. If the changes are significant, you have the right to cancel the Contract and receive a refund for any Services which you have paid for but have not yet been performed.
2. Service User responsibilities
- You must co-operate with us in all matters relating to the Services, including the provision of the information necessary to enable us to perform the Services. All information provided by you must be true, complete and accurate.
- Dietitian with a Difference will provide dietetic services based on the information supplied by you. Failure to provide full or accurate information may impact on our ability to provide the services. - It is your responsibility to ensure the information provided is accurate and up to date. Should your personal or clinical information change at any point, new information arises or the service user realises an error within the information they supplied, it is the responsibility of the service user to inform Dietitian with a Difference promptly.
- We have the right to suspend services and terminate the agreement if you do not comply with our recommendations or requests, fail to provide payment on time or if you act in any way which in our reasonable opinion is inconsistent with the terms of the contact and the obligations under it.
- You agree to attend on time for your appointment, whether this is a face-to-face or a Telemedicine appointment via online clinic or telephone. If the service user arrives late, we will endeavor to still carry out the appointment, if this is appropriate within the timeframe still available. The intended ‘finish time’ based on the original timescale will still apply. We may decide it’s not possible to carry out the appointment in the time available, in this case the appointment will be cancelled. Cancellation fees will be applicable (see Cancellations section). A re-scheduled appointment may be made, at the discretion of Dietitian with a Difference. - To adhere to any requirements agreed between the Service User and Dietitian with a Difference prior, during or after the appointment to be able to effectively carry out the service required. - Ensure you fully understand the advice given by Dietitian with a Difference and how to safely implement changes. - Ensure you seek medical advice from your General Practitioner (GP) or another healthcare professional if this is recommended by Dietitian with a Difference - Seek further medical advice if you have any concerns about the information given to you or if your condition or symptoms change.
- Seek immediate medical advice if you suffer any adverse or unexpected effects to any dietary or lifestyle changes.
- Threatening, intimidating or inappropriate behaviour towards Dietitian with a Difference or any associated persons will not be tolerated. Such behaviour will be reported and Dietitian with a Difference has the right to terminate an appointment due to any behaviour Dietitian with a Difference does not feel is appropriate and/or acceptable. The service user will not be refunded if an appointment is terminated on these grounds.
3. Our responsibilities and other important information - We will supply the Services with reasonable care and skill, in accordance with best practice in our industry. - To provide our services within a reasonable timeframe. Any dates specified for the performance of the Services are approximate only unless we agree otherwise with you.
- The Services we agree to provide to you will be clearly set out in the Booking Confirmation email.
- We aim to work with you to help you and your overall health. However, the Services are provided strictly on the basis that we do not guarantee any results and/or outcomes from use of our services. In addition, we do not guarantee that your preferred outcomes including improvement of symptoms or an improved health status can be met by our Services.
- As a Dietitian, Dietitian with a Difference will practice in accordance with the Health & Care Professions Council DT28280 https://www.hcpc-uk.org/standards/standards-of-proficiency/ - Dietitian with a Difference Emma Shafqat is also a registered member of the British Dietetic Association (BDA) - Dietitian with a Difference has the obligation to have a Professional Indemnity arrangement in place as a condition of registration with the HCPC. Professional Indemnity insurance is provided to all members of the British Dietetic Association
4. Withdrawal and cancellation by ‘’you’’. - You can withdraw your request of services by telling us before the written email confirmation is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability. - You may make a change to your booking at any time up to a maximum of 48 hours before your appointment date by contacting us. If this means a change in the total price of the services, Dietitian with a Difference will notify you of the amended price.
- Unless otherwise specified in your booking confirmation, the rules below on cancellation and applicable charges shall apply to Your Booking. - Subject to the following terms, you have the right to cancel or reschedule Your Appointment and You can do so by contacting Dietitian with a Difference in advance of Your Appointment via email or via telephone during the working hours of 08:00 – 18:00 Monday to Friday, excluding bank and other public holidays. - You must provide a minimum of 48 hours’ notice to cancel or re-schedule a ‘face to face’ or remote appointment for any reason, by contacting Dietitian with a Difference as set out above. If you cancel or re-schedule an Appointment with less than 48 hours’ notice, cancellation charges will apply.
- If you fail to attend a face-to-face or telemedicine/remote appointment, without any prior notice of cancellation, then 100% of the consultation fee will be charged. If the service user has purchased a package of appointments, then any future appointments will be cancelled and any payments already received for appointments not yet attended, will be refunded in full. - If you arrive late to a face-to-face or remote appointment, we will endeavour to carry out the appointment in the time available, if this is appropriate. The original ‘finish time’ will still apply. If we decide it is not possible to carry out the appointment in the time available, then the appointment will not be able to go ahead.
- Dietitian with a Difference has no obligation to re-book appointments for clients who have failed to attend for any reason, attended too late for the appointment to be carried out or have not provided adequate cancellation notice. - Cancellation charges are as follows: 100% of the consultation fee if the client fails to attend the appointment without any prior cancellation or arrives too late to the appointment and the Dietitian feels the appointment cannot be sufficiently carried out within the timeframe available. 75% of the consultation fee if within 24 hours of the booked time; or 50% of the consultation fee if within 48 hours of the booked time.
- The above policy is in addition to your rights as a consumer. Where you have entered into the Contract solely via email or telephone you have 14 days from the date of the Booking Confirmation email to cancel the Contract and receive a full refund. You may only receive a partial refund where part of the Services have been performed during the ‘cooling off period’ and you will not be entitled to any refund where all of the Services have been performed in full during the ‘cooling off period.’ - To cancel a service within the 14 days cancellation period, contact Dietitian with a Difference in writing via emma@dietitianwithadifference.co.uk. - Upon cancellation of the subsequent appointments by the service user, we will refund the full amount of the appointments not yet taken if the cancellation notice period has been met. The initial appointment or any appointments already attended, will not be refunded. - This is a summary of your key rights. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
5. Cancellations by ‘’Us’’. - Dietitian with a Difference may need to amend or cancel your appointment or booking even after this has been confirmed due to circumstances beyond our control. We will endeavour to provide as much notice as possible, however this may not always be possible. Dietitian with a Difference will not be liable in these circumstances - but will endeavour to rebook your appointment to a convenient alternative time or where no alternative is possible, cancel the booking and refund the total of any sums paid for services in advance. - Should a client request to terminate an appointment early, part way through the delivery of the Services then payment will not be refunded for the appointment unless we otherwise determine in our reasonable discretion.
6. Complaints: - As a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care. Nothing in these Terms and Conditions will affect these legal rights. - In the unlikely event that there is any problem with the Services provided through Dietitian with a Difference please contact us in the first instance, as soon as possible, to resolve this. You can contact us via email emma@dietitianwithadifference.co.uk or telephone. - Should your complaint not be adequately resolved and you have serious concerns about a Dietitian’s professional practice or behaviour. You can find more information on raising concerns here https://www.hcpc-uk.org/public/what-should-i-do-if-i-am-unhappy-with-an-hcpc-registered-professional/ - In the event that the Services provided do not conform with what we have agreed to provide, you may be entitled to a refund or price reduction.
7. Prices and payment terms: - The price of the Services will be set out in our Booking Confirmation email. - It is the service user’s responsibility to ensure they are aware of the applicable fees. - Our prices may change at any time, but price changes will not affect confirmed bookings. Please note that fees are in accordance with the British Dietetic Association Fee Guidance. VAT is not currently applicable to the price quoted and invoices will be provided. - Payment is due 48 hours in advance of the initial (first) appointment via online bank transfer. If a package has been requested with a number of appointments, full payment of the total package must be made, unless an alternative fee schedule has been agreed with Dietitian with a Difference at the time of booking. - If an appointment is booked less than 48 hours prior to the appointment or booking then payment is due immediately. - If payment has not received 48 hours in advance of your scheduled appointment or booking, then your appointment or booking will be cancelled and Dietitian with a Difference is not required to re-book this appointment. - Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 30 days from its date unless we expressly withdraw it at an earlier time. - Any additional services provided other than those set out in the booking confirmation email, will be charged at an hourly rate of £80, unless otherwise agreed.
8. Other important information - Data protection and confidentiality. We will comply with our obligations under the Data Protection Act 2018 in the performance of the Services. A copy of our data protection policy is available on request. We will keep the information you share with us confidential unless we are ordered to disclose it by a court or other body of competent jurisdiction. - Transfer of the Contract. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under the Contract if we agree to this in writing. - Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
- Events beyond our control. Due to circumstances beyond our control, we may not be able to perform some or all of the Contract with you, this is known as “Force Majeure”. Such circumstances may include fire, riot, flood, or other natural disaster, epidemic, pandemic, governmental laws or restrictions, failure of utilities, failure of the Vehicle’s onboard systems, strike or lock-out. In such circumstances we may be able to bring the contract to and end without any liability.
- If a court finds part of the Contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. - Even if we delay in enforcing the Contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
- Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. -